Terms and Conditions for Man With Van Camberwell
These Terms and Conditions set out the basis on which Man With Van Camberwell provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. The purpose of this document is to create a clear, fair, and practical agreement covering the booking process, payments, cancellations, liability, waste compliance, and legal matters. In these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer or the person booking on behalf of the customer.
Man With Van Camberwell provides a flexible removals and transport service that may include single-item collection, furniture transport, light removals, student moves, same-day delivery, and other van-based services. Each job is accepted on the basis of the details supplied by the customer at the time of booking. If the actual work differs from the information originally provided, charges, timings, equipment needs, and service scope may need to be adjusted. These terms are intended to ensure that all parties understand their obligations before the service begins.
Any quotation or estimate provided is based on the information available at the time and may be revised if the job changes. This can include changes to access, item size, item count, parking conditions, waiting time, number of staff required, or the need for additional handling. A quote is not a fixed-price agreement unless expressly stated in writing. Customers are responsible for ensuring that all relevant details are accurate and complete when requesting a quote or making a booking.
To secure a booking with Man With Van Camberwell, the customer must provide accurate information including the collection and delivery addresses, preferred date and time, item list, access conditions, and any special handling requirements. A booking is only confirmed when we accept the job and, where required, receive any deposit or pre-authorisation requested. We may decline or amend a booking if the requested service is unavailable, unsafe, unlawful, or outside our operational capacity.
Where a time slot is agreed, we will aim to attend within the agreed window, but times are estimates unless explicitly confirmed as fixed. Traffic, weather, parking restrictions, earlier jobs, and access delays may affect arrival times. If the customer requests changes after booking, we will try to accommodate them, but any change may affect the price, resources, and completion time. The customer must ensure that the premises and items are ready for collection when our team arrives.
The customer must also ensure that items are correctly described before the job begins. This includes alerting us to heavy, fragile, valuable, bulky, or difficult items. Certain goods may require special handling, dismantling, wrapping, or additional labour. If the customer fails to disclose relevant information, we may refuse to move the item, require extra charges, or terminate the service where continuing would be unsafe or impractical.
Payment terms will be agreed at the time of booking or before the service starts. Unless otherwise stated, payment is due on completion of the service on the same day. We may request a deposit for larger jobs, advance payment for particular services, or card details to secure the booking. Accepted payment methods may include bank transfer, card payment, or cash, subject to the arrangements confirmed in advance. All amounts quoted are payable in pounds sterling and may be subject to applicable taxes where relevant.
If the job is extended due to waiting time, additional stops, extra labour, unusual access, or unforeseen circumstances not caused by us, the customer agrees that the final charge may be increased accordingly. We reserve the right to apply reasonable charges for overtime, congestion, parking, fuel, tolls, storage, re-delivery, or handling beyond the original scope. Any additional cost will be communicated as soon as reasonably possible, and proceeding with the revised work will be taken as acceptance of the extra charge.
Late or failed payment may result in interest, administrative charges, or legal recovery action where permitted by law. We may also withhold delivery or release of goods until full payment is received, provided this is lawful and proportionate. The customer is responsible for ensuring funds are available and that any payment card or bank transfer details supplied are accurate. No goods will be deemed transferred free of charge unless explicitly agreed in writing.
Cancellations must be made as soon as possible if the customer no longer requires the service. Where a cancellation occurs after the booking has been confirmed, a cancellation fee may apply, particularly if we have already allocated staff, reserved a time slot, travelled to the collection point, or incurred costs. If the customer cancels at very short notice or fails to be present when the team arrives, the full or partial booking charge may still be payable.
We may cancel or postpone a booking if circumstances beyond our control make it impossible or unsafe to perform the service. Such circumstances may include severe weather, accidents, vehicle breakdown, road closures, staff illness, or other operational issues. In these cases, we will aim to offer an alternative time or date where possible. We will not be responsible for indirect losses arising from a cancellation caused by events outside our reasonable control, except where required by law.
In the event of postponement or cancellation by us, any prepaid amount for the affected service will be refunded or credited, except for reasonable costs already incurred where permitted and where the customer has been informed. This policy does not affect any statutory rights that may apply under UK consumer law. Customers who need to reschedule should notify us promptly so that we can reduce disruption and attempt to maintain the original service standard.
Our liability is limited to the extent permitted by law. We will take reasonable care when handling items and operating the van service, but we are not liable for loss or damage arising from inaccurate instructions, hidden defects, inadequate packaging, or items not suitable for transport. Customers should ensure that fragile goods are properly packed and that valuable items are clearly identified. We do not accept responsibility for pre-existing damage, normal wear and tear, or damage caused by the customer’s own loading, unloading, or handling instructions.
Where we are legally liable for direct loss or damage caused by our negligence, our liability will generally be limited to the lower of the repair cost, replacement value, or the value of the service supplied, unless a higher limit is required by law. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded under UK law. Nothing in these terms is intended to reduce mandatory consumer protections.
Customers must take reasonable steps to protect their own goods, premises, and access routes. This includes clearing pathways, informing us of stairs, narrow entrances, lift restrictions, and any restrictions on parking or unloading. We are not responsible for delays or losses caused by the customer’s failure to provide suitable access or by third-party interference. Where helpful, we may suggest ways to reduce risk, but the customer remains responsible for deciding whether the items are appropriately packed and ready for transport.
With regard to waste, disposal, and clearance work, all services must comply with UK waste regulations and any applicable local authority rules. We do not remove controlled, hazardous, illegal, or unidentified waste unless this has been expressly agreed and lawfully permitted in advance. The customer must accurately describe any waste or unwanted items before the job begins. If waste is included in the service, we may require confirmation of the waste type, source, and disposal destination to ensure lawful handling.
The customer confirms that any waste handed over for removal belongs to them or that they have authority to authorise its disposal. We will not accept responsibility for waste incorrectly described, fly-tipped, or disposed of without lawful authority. Where waste transfer documentation, permits, or proof of lawful disposal is required, the customer agrees to cooperate fully. Any prohibited items, including but not limited to asbestos, chemicals, clinical waste, pressurised containers, and electrical waste requiring specialist treatment, will not be collected unless agreed in writing and handled in compliance with the law.
We may refuse to move or dispose of items that could expose our team, the public, or the environment to risk. If such items are discovered on arrival, the booking may be revised, suspended, or cancelled, and the customer may remain liable for costs already incurred. The customer is responsible for disclosing all regulated materials in advance so that appropriate arrangements can be made. Failure to comply with waste regulations may result in the service being withdrawn and may also lead to a report to the relevant authority where required.
Customers must ensure they have the right to request the collection, transport, or disposal of any items involved in the service. If the work requires entry to private premises, the customer must obtain all necessary permission. We are entitled to rely on the instructions given by the customer or their authorised representative. If a third party claims ownership of any item after collection or removal, we will not be liable unless we knowingly acted unlawfully or negligently.
The customer warrants that no unlawful, dangerous, stolen, counterfeit, or restricted goods will be handed over for transport. We reserve the right to inspect items where reasonably necessary to comply with safety, legal, or operational requirements. If any item appears unsafe, improperly packed, or unsuitable for transport, we may decline to carry it. Our refusal to transport an item in such circumstances will not be treated as a breach of contract.
Nothing in these terms prevents us from relying on any defence, exclusion, or limitation available under the law. If any provision is held to be invalid, unlawful, or unenforceable, the remainder of the terms will continue in force. Any failure by us to enforce a right on one occasion does not waive that right on another occasion. Any variation to these terms must be agreed in writing unless the law requires otherwise.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives the customer a different mandatory right. This governing law clause ensures that the legal framework for the service is clear and consistent.
Where a consumer dispute cannot be resolved directly, the parties may consider mediation or another appropriate alternative dispute resolution process before starting formal proceedings. This does not prevent either party from taking immediate action where necessary to protect legal rights, recover unpaid sums, or prevent unlawful conduct. Any dispute should be handled in good faith and on the basis of the information recorded at the time of booking and service delivery.
By confirming a booking with Man With Van Camberwell, the customer acknowledges that they have read, understood, and agreed to these terms. The customer should retain a copy of the agreement for their records. These terms form the entire agreement between the parties in relation to the relevant service, unless a written amendment has been made and accepted by both sides.