Man with Van Camberwell Privacy Policy
This Privacy Policy explains how Man with Van Camberwell collects, uses, stores and shares personal data relating to customers and prospective customers. It applies to all Man with Van Camberwell customers and service users in the Camberwell area who contact us, request a quotation, make a booking, or otherwise interact with our services.
Man with Van Camberwell is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different categories of personal data depending on how you use our services. This may include:
Identification and contact details: name, address, collection and delivery addresses, contact details such as phone number and other communication details you choose to share with us.
Service and booking details: details of your removal or transport request, dates and times of bookings, type and quantity of items to be moved, access information for properties, special instructions and any correspondence relating to your booking.
Payment and transaction data: information relating to your payments for our services such as payment confirmations, amounts paid, invoices and related billing information. We do not store full card details if you pay by card; these are processed securely by third party payment processors.
Communication data: records of communications you have with us, including phone conversations where notes are taken, and written correspondence when you contact us to request quotes, make enquiries, or give feedback.
Technical and usage information: limited technical data that may be generated when you visit our website or interact with our online content, such as your approximate location, device and browser type, and how you navigate our website. This information is generally collected using cookies or similar technologies.
How we collect your data
We collect personal data directly from you when you contact us by phone, through our website forms, or in person to request a quote or make a booking. We may also obtain additional information from follow-up conversations needed to provide our services safely and efficiently.
In some cases, we may receive your details indirectly where another person arranges a move on your behalf, such as a family member, friend, landlord, or business contact. In these circumstances, we rely on that person to confirm they have your permission to share your data with us.
Lawful basis for processing
We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract: we process personal data that is necessary to provide you with quotes, manage your bookings, deliver our removal and transport services, and handle payments. Without this information, we would be unable to enter into or perform the contract with you.
Legitimate interests: we may process certain data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. Examples include improving our services, managing our relationship with you, handling customer queries, preventing fraud and ensuring the security of our operations.
Legal obligation: we may process and retain certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping, and responding to lawful requests from public authorities.
Consent: where required, we may rely on your consent, for example for certain types of optional marketing communications. When we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotes and manage enquiries relating to our man and van services in the Camberwell area.
To set up, manage and fulfil bookings, including planning routes, assigning drivers and vans, and carrying out the agreed collection and delivery.
To communicate with you about your booking, including confirmations, updates, changes to arrangements and customer support.
To issue invoices, process payments, handle refunds where applicable, and maintain financial records.
To manage our relationship with you, including dealing with complaints, resolving disputes, and obtaining feedback about our services.
To maintain and improve our services, operations and customer experience, including analysing service performance, capacity and demand in the Camberwell area.
To comply with legal, regulatory and insurance requirements, and to help prevent and detect fraud or other unlawful activities.
Data retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or to meet legal, accounting or reporting requirements.
Customer and booking records are generally kept for a period that allows us to respond to queries, manage any disputes or claims, and meet our tax and accounting obligations. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to you.
The specific retention period may vary depending on the type of information and the legal or operational requirements that apply. We regularly review our retention practices to ensure data is not kept for longer than necessary.
Data sharing and processors
We may share your personal data with trusted third parties where this is necessary for the operation of our business and the delivery of our services. These third parties act as data processors or independent controllers depending on their role.
Categories of recipients may include:
Service providers who support our operations, such as information technology providers, website hosting providers, communication platforms and customer management systems.
Payment service providers who process payments securely on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes or to comply with legal obligations.
Public or regulatory authorities, law enforcement or courts, where we are required by law to disclose information, or where disclosure is necessary to establish, exercise or defend legal claims.
We require data processors that handle personal data on our behalf to process it only on our instructions, to apply appropriate security measures, and to comply with data protection law.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored on servers located in other countries, we take steps to ensure that your personal data receives an equivalent level of protection. This may include relying on adequacy regulations or putting appropriate safeguards in place, such as standard contractual clauses approved under data protection law.
Data security
We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure or destruction. These measures may include access controls, secure storage, restricted access to personal data, and staff awareness of data protection responsibilities.
While we make every effort to protect your data, no method of transmission or storage is completely secure. You are encouraged to take care when sharing personal information and to notify us promptly if you suspect any misuse of your data in connection with our services.
Your data protection rights
Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Man with Van Camberwell customers and service users in the Camberwell area, subject to certain legal conditions and limitations. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern you raise about its accuracy.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that it is transferred to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or where processing is needed for legal claims.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. Where appropriate, we will notify you of significant changes through our usual communication channels. The date of the most recent version will be indicated in the policy.
By continuing to use the services of Man with Van Camberwell after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated terms relating to our handling of your personal data.
