Man with Van Camberwell Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Camberwell provides removal and transport services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Camberwell, providing man and van, removal and associated services.
1.2 "Customer" means the person, firm or organisation booking the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, furniture moving or related services provided by the Company.
1.4 "Goods" means all items, furniture, boxes, personal belongings and other property which are the subject of the Services.
1.5 "Service Area" means the areas in which the Company operates, including but not limited to Camberwell and surrounding locations in the United Kingdom.
1.6 "Contract" means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any confirmed quotation or written confirmation.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial Customers, including collection, transport and delivery of Goods to and from addresses within the United Kingdom.
2.2 The exact Services to be provided will be as described in the quotation or booking confirmation, which may include labour only, vehicle and driver, or full removal support.
2.3 The Company reserves the right to decline any booking request at its discretion, including where the Goods are unsuitable for transport, where access is unsafe, or where the Customer requests the transport of prohibited items.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time. By submitting a booking request, the Customer confirms that all information provided is accurate, complete and not misleading.
3.2 The Customer must provide full details of the collection and delivery addresses, access restrictions, parking requirements, floors and stairs involved, the approximate volume or list of Goods, and any items requiring special handling.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation, or to charge additional fees, if the information provided was incomplete, inaccurate or has changed.
3.4 A booking is only confirmed when the Company has accepted the Customer’s request and, where required, the Customer has paid any deposit or prepayment specified by the Company. Until that point, any quotation or estimate is an invitation to treat and not a binding offer.
3.5 The Customer must ensure that a responsible person is present at both the collection and delivery addresses at the agreed times to provide access, directions and instructions.
4. Pricing and Payments
4.1 Prices may be based on an hourly rate or a fixed price, depending on the nature of the job and the information supplied at the time of booking.
4.2 Hourly rate bookings will be charged from the time the vehicle and crew arrive at the collection address, or from the agreed start time, until the completion of the job, including any waiting time caused by the Customer or third parties under the Customer’s control.
4.3 Fixed price bookings are based on the information provided by the Customer. If additional work is required that falls outside the agreed scope, or if circumstances arise that were not disclosed at the time of booking, the Company may charge additional fees at its standard rates.
4.4 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be communicated to the Customer before confirmation of the booking.
4.5 Payment terms will be specified at the time of booking. Unless otherwise agreed, all balances must be paid on completion of the job or as specified in the booking confirmation.
4.6 The Company accepts payment by methods communicated to the Customer from time to time. The Customer is responsible for ensuring that payment can be taken at the appropriate time.
4.7 The Company reserves the right to charge interest on any overdue amounts at the statutory rate applicable under UK law, accruing on a daily basis until payment is made in full.
5. Cancellations and Amendments
5.1 The Customer may request to cancel or amend a booking by notifying the Company through an accepted communication channel. Cancellation or amendment is only effective when acknowledged by the Company.
5.2 If the Customer cancels more than 48 hours before the agreed start time, any deposit may be refunded at the Company’s discretion, less any reasonable administration costs.
5.3 If the Customer cancels within 48 hours of the agreed start time, the Company reserves the right to retain part or all of the deposit and to charge a cancellation fee reflecting the time slot reserved and any costs incurred.
5.4 If the Customer cancels within 24 hours of the agreed start time or fails to be present when the crew arrives, the Company may charge up to 100 per cent of the quoted price or a minimum call-out fee, whichever is higher.
5.5 Amendments that reduce the scope or duration of the job may be treated as a partial cancellation and may incur charges. Amendments that increase the scope or duration are subject to availability and may result in an adjusted quotation.
5.6 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will endeavour to offer an alternative time or a refund of any prepayments for Services not provided, and this shall be the Company’s sole liability.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a. Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed as part of the booking.
b. Providing accurate information about the nature, quantity and weight of the Goods, and about access conditions at all addresses.
c. Ensuring that adequate parking is available at both the collection and delivery points, and that any permits or permissions required are obtained in advance.
d. Complying with all relevant laws and regulations relating to the Goods, including any restrictions on the transport of hazardous or illegal items.
6.2 The Customer must not request the Company to transport any items that are illegal, dangerous, highly flammable, corrosive, explosive, perishable in a way that requires specialist equipment, or otherwise unsuitable for carriage in a standard removal vehicle.
6.3 The Company may refuse to carry any Goods which it reasonably believes do not comply with these Terms and Conditions or which may present a risk to staff, vehicles, property or third parties.
7. Access, Parking and Delays
7.1 The Customer must ensure that appropriate access is available to the property, including safe entry for staff and adequate space for the vehicle to park, load and unload.
7.2 Any parking charges, fines or penalties incurred as a direct result of restricted or unsuitable parking conditions will be the responsibility of the Customer, and the Company reserves the right to add such costs to the final invoice.
7.3 The Company will make reasonable efforts to arrive at the agreed time; however, arrival times are estimates and not guaranteed. The Company is not liable for delays caused by traffic, road conditions, weather or other circumstances beyond its reasonable control.
7.4 Waiting time or delays caused by the Customer or third parties under the Customer’s control may be charged at the applicable hourly rate.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.
8.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to the lesser of:
a. The reasonable repair or replacement cost of the affected item, taking into account age, condition and value; or
b. A maximum aggregate amount per job as may be specified in the booking confirmation or otherwise communicated to the Customer.
8.3 The Company shall not be liable for:
a. Loss or damage arising from the Customer’s failure to properly pack or protect fragile or delicate items, including but not limited to glass, electronics, artwork or antiques.
b. Loss or damage to items packed by the Customer in boxes or containers where the contents are not visible and the Company has not been made aware of their nature.
c. Loss of or damage to valuable items such as jewellery, cash, documents, data, collections and similar, unless these have been expressly declared and agreed in writing prior to the move.
d. Any indirect or consequential loss, including loss of profits, loss of opportunity or loss of business.
8.4 The Customer must inspect the Goods as soon as reasonably possible after completion of the job and notify the Company in writing of any apparent loss or damage within 48 hours. Failure to notify within this period may affect the Company’s ability to investigate and may limit or extinguish any liability.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.
9. Insurance
9.1 The Company maintains insurance cover appropriate for a man and van and removal service provider operating in the United Kingdom. Details of cover and limits are available on request.
9.2 The Customer is strongly advised to arrange their own additional insurance cover for Goods of high value or where the Customer wishes to ensure cover beyond the Company’s stated liability limits.
10. Waste Regulations and Disposal
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and will only remove waste or unwanted items by prior agreement.
10.2 Where the Customer requests removal of items for disposal, the Customer confirms that they have the right to dispose of those items and that such disposal is lawful.
10.3 The Company will not carry hazardous or regulated waste, including but not limited to chemicals, solvents, asbestos, clinical waste, or any materials that require specialist disposal or licences.
10.4 Any charges for lawful disposal of unwanted items, recycling or tip fees will be added to the Customer’s invoice where this service has been agreed.
10.5 The Customer is responsible for complying with any local regulations relating to waste, recycling and bulky item disposal at the delivery or disposal location.
11. Force Majeure
11.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil disturbance, strikes, lock-outs, industrial disputes, road closures, accidents, or failure of utilities.
11.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the Contract and refund any payments received for Services not provided, less any reasonable costs incurred.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can attempt to resolve the matter.
12.2 Any formal complaints should be submitted in writing, providing full details of the issue and any supporting information. The Company will investigate and respond within a reasonable time.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information provided by the Customer for the purposes of managing bookings, providing Services and complying with legal obligations.
13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for the provision of Services, compliance with law, or with the Customer’s consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or any Contract, including any non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.
15.3 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, representations or agreements relating to the Services.
